Privacy Policy

1. Introduction

Welcome to Bangali Oikya Manch ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CAA (Citizenship Amendment Act) application processing platform and related services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Identity Information: Full name, date of birth, nationality, citizenship status
• Contact Information: Email address, phone number, mailing address
• Document Information: Copies of identification documents, certificates, and supporting materials
• Application Data: CAA application details, family member information, travel history
• Account Information: Username, password (encrypted), account preferences

2.2 Technical Information

• IP address and location data
• Browser type and version
• Device information and operating system
• Login timestamps and activity logs
• Cookies and similar tracking technologies

2.3 Uploaded Documents

We securely store uploaded documents including:

• Passport copies and travel documents
• Identity proofs (Aadhaar, voter ID, etc.)
• Educational certificates and employment records
• Property documents and financial statements
• Passport photographs and signatures

3. How We Use Your Information

We use your information for the following purposes:

3.1 Primary Purposes

• Processing CAA applications and related services
• Verifying identity and eligibility for citizenship benefits
• Communicating application status updates and notifications
• Scheduling appointments with government officials
• Providing customer support and assistance

3.2 Administrative Purposes

• Maintaining user accounts and authentication
• Generating reports for government compliance
• Improving our services and user experience
• Preventing fraud and ensuring system security
• Legal compliance and regulatory requirements

4. Information Sharing and Disclosure

4.1 Authorized Disclosures

• Government Agencies: Ministry of Home Affairs, immigration departments, and other relevant authorities
• Legal Requirements: Court orders, subpoenas, and regulatory compliance
• Service Providers: Trusted third-party vendors who assist in application processing (under strict confidentiality agreements)
• Emergency Situations: To protect the safety and security of individuals or prevent illegal activities

4.2 Information We Do NOT Share

• We do not sell your personal information to third parties
• We do not share information for marketing purposes
• We do not disclose information to unauthorized persons or entities

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Secure Servers: Information is stored on secure servers with restricted access
• Authentication: Multi-factor authentication for admin access
• Regular Backups: Secure backup systems to prevent data loss
• Security Monitoring: 24/7 monitoring for suspicious activities

5.2 Access Controls

• Role-based access control for staff members
• Regular security training for all personnel
• Audit logs for all data access and modifications
• Secure document disposal procedures

6. Data Retention

We retain your information for the following periods:

• Active Applications: Throughout the application process and for 7 years after completion
• Account Information: Until account deletion is requested
• Legal Requirements: As mandated by applicable laws and regulations
• Archived Documents: Securely archived for historical records as required by government guidelines

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

• Right to access your personal information
• Right to request corrections to inaccurate data
• Right to update your contact information
• Right to download your application data

7.2 Account Management

• Right to update account preferences
• Right to request account deactivation
• Right to control notification settings

7.3 Limitations

Some rights may be limited by:

• Legal and regulatory requirements
• Ongoing application processing needs
• Government record-keeping obligations

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Analyze website usage and performance
• Enhance security and prevent fraud

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence for application processing purposes. We ensure that such transfers comply with applicable data protection laws and maintain appropriate safeguards.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices during login

Continued use of our services after policy updates constitutes acceptance of the revised terms.