Terms and Conditions

1. Acceptance of Terms

By accessing or using the Bangali Oikya Manch website and CAA application processing services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Eligibility and Registration

2.1 Age Requirement

• You must be at least 18 years of age to use our Services
• If you are under 18, a parent or legal guardian must create an account on your behalf
• You must have the legal capacity to enter into binding agreements

2.2 Eligibility for CAA Benefits

• You must meet the eligibility criteria as defined by the Citizenship Amendment Act, 2019
• You must be a person of Indian origin or hold valid documentation supporting your claim
• You must provide accurate and truthful information in all applications

2.3 Account Registration

• One account per person is permitted
• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account

3. Description of Services

Bangali Oikya Manch provides the following services:

3.1 CAA Application Processing

• Online CAA application form submission
• Document upload and verification assistance
• Application status tracking and updates
• Communication with government authorities on your behalf

3.2 Support Services

• Customer support and guidance
• Document preparation assistance
• Appointment scheduling with officials
• Updates on policy changes and requirements

4. User Obligations and Responsibilities

4.1 Information Accuracy

• You must provide accurate, complete, and truthful information
• You must update information promptly if circumstances change
• You are solely responsible for the accuracy of submitted documents
• False information may result in application rejection and legal consequences

4.2 Document Authenticity

• All uploaded documents must be genuine and unaltered
• You must have legal rights to submit all provided documents
• Forged or fraudulent documents will result in immediate account termination
• You may be subject to legal action for document fraud

4.3 Compliance with Laws

• You must comply with all applicable local, state, and federal laws
• You must respect the rights and privacy of other users
• You must not use our Services for any illegal or unauthorized purpose
• You must cooperate with any government investigations if required

5. Prohibited Activities

The following activities are strictly prohibited:

5.1 Fraudulent Activities

• Submitting false or fraudulent information
• Creating fake identities or impersonating others
• Uploading forged or altered documents
• Attempting to circumvent verification processes

5.2 System Abuse

• Attempting to hack, disrupt, or damage our systems
• Unauthorized access to other users' accounts
• Distributing malware or malicious code
• Excessive use that impacts system performance

5.3 Misuse of Information

• Sharing account credentials with unauthorized persons
• Attempting to access confidential information
• Using information for purposes other than CAA applications
• Selling or transferring accounts to third parties

6. Fees and Payment Terms

6.1 Service Fees

• Application processing fees as posted on our website
• Document verification and attestation charges
• Expedited processing fees (if applicable)
• Government fees (collected on behalf of authorities)

6.2 Payment Terms

• Fees must be paid in advance before service delivery
• We accept major credit cards, debit cards, and bank transfers
• All payments are processed through secure payment gateways
• Service fees are non-refundable once processing begins

6.3 Government Fees

7. Refund and Cancellation Policy

7.1 Service Fee Refunds

• Full refund if services are cancelled before processing begins
• Partial refund for cancelled services (less administrative costs)
• No refund once application is submitted to authorities
• Refund processing time: 7-14 business days

7.2 Non-Refundable Items

• Government filing fees and official charges
• Document attestation and verification costs
• Expedited processing fees
• Third-party service provider charges

8. Limitation of Liability

8.1 Service Limitations

• We do not guarantee approval of any CAA application
• We are not responsible for government decisions or processing delays
• We cannot control changes in government policies or requirements
• We are not liable for third-party service failures

8.2 Damages Limitation

8.3 Excluded Damages

We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits, business opportunities, or revenue
• Emotional distress or personal injury claims
• Data loss or corruption (beyond our reasonable control)

9. Intellectual Property Rights

9.1 Our Property

• All website content, design, and software are our property
• Trademarks, logos, and service marks are protected
• You may not copy, reproduce, or distribute our content
• Limited license granted for personal use of our services only

9.2 User Content

• You retain ownership of documents and information you submit
• You grant us license to use your content for service delivery
• You warrant that you have rights to all submitted content
• You are responsible for any copyright infringement claims

10. Account Termination

10.1 Termination by You

• You may close your account at any time by contacting us
• Termination does not relieve you of payment obligations
• Some information may be retained for legal compliance
• Ongoing applications will continue to be processed

10.2 Termination by Us

We may terminate your account for:

• Violation of these Terms and Conditions
• Fraudulent or illegal activities
• Non-payment of fees
• Abusive behavior towards staff or other users
• Any activity that damages our reputation or operations

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our Services, you consent to our privacy practices as described in the Privacy Policy.

12. Governing Law and Jurisdiction

• These Terms are governed by the laws of India
• Any disputes will be subject to the jurisdiction of Indian courts
• We will attempt to resolve disputes through mediation first
• You agree to binding arbitration for unresolved disputes

13. Customer Support

• Support is available during business hours (9 AM - 6 PM IST)
• Response time: 24-48 hours for non-urgent inquiries
• Emergency support available for urgent application matters
• Multiple support channels: email, phone, and live chat

14. Amendments and Updates

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• In-app notifications during login

Continued use of our Services after changes constitutes acceptance of the modified Terms.

15. Severability and Enforcement

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. We may waive any provision of these Terms, but such waiver will not constitute a continuing waiver or waiver of any other provision.